Privacy Policy
Effective Date: September 19, 2025
Entity: Marula LLC, Administrative Office,
Pleasant Grove, Utah
Applies To:
All users of the Marula LLC
website and affiliated telehealth
services administered through Marula Rehab
1. Overview
- Marula LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telehealth services.
2. What Information We Collect
- We may collect the following types of information:
- Personal Information
- Full name, date of birth, address, phone number, email
- Insurance details, Medicaid status, payment information
- Health Information (PHI)
- Intake assessments, treatment records, provider notes
- Diagnoses, medications, and progress reports
- Technical Information
- IP address, browser type, device ID
- Usage data and cookies (see Section 7)
3. How We Use Your Information
- We use your information to:
- Provide telehealth services through Marula Rehab
- Verify your identity and eligibility
- Facilitate intake, scheduling, and treatment
- Process payments and Medicaid enrollment
- Comply with legal and regulatory obligations
4. How We Share Your Information
- We may share your information only as permitted by law:
- With licensed providers delivering your care
- With Medicaid or insurance entities for billing
- With third-party service providers (e.g., secure hosting, EHR platforms)
- When required by law (e.g., court orders, public health reporting)
- We do not sell or rent your personal information.
5. HIPAA Compliance
- Marula LLC complies with the Health Insurance Portability and Accountability Act (HIPAA).
- All Protected Health Information (PHI) is encrypted and stored securely.
- See our HIPAA Notice of Privacy Practices for more details.
6. Data Storage & Security
- Data is stored on HIPAA-compliant servers located in the United States
- All transmissions are encrypted using TLS 1.3
- Access is restricted to authorized personnel only
- Regular audits and vulnerability scans are conducted
7. Cookies & Tracking
- We use cookies and similar technologies to:
- Improve site performance
- Analyze usage trends
- Maintain session integrity during telehealth visits
- You can disable cookies in your browser settings, but this may affect functionality.
8. Children’s Privacy
- Our services are not intended for individuals under 18. We do not knowingly collect data from children without parental consent. Should information be unknowingly collected about individuals under 18 years of age, we will notify the parent or legal guardian and immedately delete the collected informaton.
9. Your Rights
- You have the right to:
- Access and request copies of your health records
- Request corrections to inaccurate information
- Withdraw consent for data use (subject to legal limits)
- File a complaint with the U.S. Department of Health & Human Services
10. Updates to This Policy
11. Contact Us
For questions or concerns about this Privacy Policy:
Email: info@marulallc.com
Phone: 1-801-427-5515
Address:
2728 N. Canyon Road,
Pleasant Grove, Utah 84062